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Technical Support Specialist – Robotic lawn mowers
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Job Code : 1567
Division : Husqvarna AB Sweden
Location : Huskvarna JÖNK SE 56182
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Category : Administration, Manufacturing/Engineering, Customer Service and Call Center, Quality, Other
Job Description :
Do you want to be a part of creating the best technical support for our Robotic lawn mower?
 
The Product Quality department is now looking for a Technical  Support Specialist to handle Husqvarna robotic lawn mowers. This job offers a stimulating work that gives you a wide network and excellent opportunities for personal development and career within the Husqvarna Group.
 
Your Role

As a Technical Support Specialist you will be part of a team of approximately 10 persons that are supporting the global market with product knowledge where you’ll be one of two persons responsible for robotic lawn mowers.
 
The primary focus is to act as a single point of contact for product related quality improvements raised by Husqvarna Group’s sales companies and distributors around the world.
You will receive product related improvement requests from customers, sales companies and distributors and, inform them about short-term and long-term solutions.
 
In close cooperation with R&D, factories, and suppliers, you will analyze the identified problems, feedback the identified issues into new development projects as well as report and prioritize product improvements on existing platforms.
 
In order to have a good understanding for how the products are performing and are used by our customers you will visit key markets on regular basis and participate in quality performance reviews.
 
Analysis of warranty claims and training of service personnel (primarily related to product improvements) are also important elements of this position.
 
You will report to Technical Support Manager within the Product Quality Organization.
 
This role includes travelling to domestic and international locations 15-30 days/year.
 
Location: Huskvarna.
 
This means that you will:
- Act as main contact for the service organization, supporting them to solve product related issues
- Prioritize product improvements on existing products
- Develop and publish Service Bulletins
- Develop technical training material and carry out training of service personnel
- Visit key markets on a regular basis and participate in quality performance reviews
- Contribute with field experience of existing products into new development projects
- Handle analysis warranty claims and distribute quality data reports
 
Who you are
 
Required Qualifications
- Bachelor or Master Degree in Engineering or equivalent working experience
- 3 or more years of engineering, quality, after sales experience or equivalent working experience
- Ability to speak freely in front of medium size audiences
- Fluent in Swedish and English, both spoken and written
 
Desired Qualifications
- Interest in technology
- Excellent interpersonal, teamwork, and oral/written communication skills
- Teaching skills
- German and French language skills
- Highly organized and ability to manage several projects
- Strong analytical and problem solving skills
- Holistic system understanding for the interaction of mechanics – electronics – software
- Knowledge in quality planning tools like FMEA
- Knowledge in Six Sigma, 8D
- Strong personal computer skills, to include but not limited to:Microsoft Office software applications (Word, Excel, Access, PowerPoint)
- Good understanding and ability to solve conflicts
 
 
How to apply
Please send in your applications until October 15, 2017
For more information about this position please contact Jonas Sjölund, Technical Support Manager, phone +46 36 14 64 46, e-mail jonas.sjolund@husqvarnagroup.com.
For more information about the recruitment process please contact Sanna Hancic Londos at sanna.hancic.londos@husqvarnagroup.com.
Helén Krogell, Unionen, 036-36 45 39, helen.krogell@husqvarnagroup.com
We kindly ask you not to send your application by email.
We process applications running, please submit yours today!



Husqvarna Group
Husqvarna Group is a world-leading producer of outdoor power products for garden, park and forest care. Products include chainsaws, trimmers, robotic lawn mowers and ride-on lawn mowers. The Group is also the European leader in garden watering products and a world leader in cutting equipment and diamond tools for the construction and stone industries. The Group’s products and solutions are sold under brands including Husqvarna, Gardena, McCulloch, Poulan Pro, Weed Eater, Flymo, Zenoah and Diamant Boart via dealers and retailers to consumers and professionals in more than 100 countries. Net sales in 2016 amounted to SEK 36 billion and the Group has more than 13,000 employees in 40 countries.


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